Can I return my personalised item if I change my mind? No — because each product is handmade and customised just for you, we can’t accept returns for change of mind.
What if my order arrives faulty or incorrect? We’ll fix it! If your item is damaged, faulty, or not as described, we’ll offer a refund, replacement, or repair.
What if I made a mistake in the personalisation details? Please double‑check spelling, dates, and customisation before ordering. We can’t refund or remake items where incorrect details were provided.
How long do I have to report an issue? Please contact us within 14 days of receiving your order with photos and details.
How are refunds processed? Refunds are issued to your original payment method within 7–10 business days once the item is returned and inspected.
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